How do I fix a problem with pages not loading?

Some OUP content requires the use of third-party cookies and/or cross-site tracking in order to function. Your browser may be set to block these. Please review the instructions below and take the appropriate steps for your operating system and browser.

Apple Device Users: Be sure to review both the instructions for all browsers and the instructions for Apple device users.

All Operating Systems and Browsers

In your browser’s privacy and security settings, ensure that third-party cookies are enabled/allowed. Each browser has a slightly different interface for their settings. Please use the links below for instructions for your specific browser.

  • Chrome
  • Firefox
  • Safari
  • Edge

    • Apple Devices

    MacOS and iOS have a default privacy setting that may prevent some embedded resources in Oxford Insight courses (such as videos) from loading properly in your browser. To fix this problem, follow these steps:

    On MacOS:

    1. Open Safari if it is not already open.
    2. On the Safari menu, select Preferences.
    3. Select Privacy.
    4. Disable “Prevent Cross-Site Tracking.”
    5. Re-load the page that was having the problem.

    On iOS:

    1. Go to Settings.

    2. Select Safari.

    3. Scroll down to Privacy & Security.

    4. Disable “Prevent Cross-Site Tracking.”

    5. Re-load the page that was having the problem.

    Note: New iOS version updates may reset this setting to the On position, so you may need to turn it off again after an update.