How do I fix a problem with pages not loading on my Mac or iOS device?

MacOS and iOS have a default privacy setting that may prevent some embedded resources in Oxford Insight courses (such as videos) from loading properly in your browser. To fix this problem, follow these steps:

On MacOS:

1. Open Safari if it is not already open.
2. On the Safari menu, select Preferences.
3. Select Privacy.
4. Disable “Prevent Cross-Site Tracking.”
5. Re-load the page that was having the problem.

On iOS:

1. Go to Settings.

2. Select Safari.

3. Scroll down to Privacy & Security.

4. Disable “Prevent Cross-Site Tracking.”

5. Re-load the page that was having the problem.

Note: New iOS version updates may reset this setting to the On position, so you may need to turn it off again after an update.