July 2024 Update: Clearing your browser cache

Oxford Insight Update, July 2024 – Note Regarding Browser Cache

The Oxford Insight update released July 15, 2024, involved all areas of the Insight interface, and as such, it may require you to clear your browser’s cache in order to see all the new elements properly. Please follow the instructions below for your browser to clear your cache.

Please contact our support team if you encounter any problems.

Chrome Desktop

1. Click the main menu in the upper-right corner (the three dots icon).
2. Select “Clear browsing data.”
3. Check the “Cached images and files” checkbox.
4. Click “Clear data.”
5. Close all Chrome tabs and windows, so that Chrome closes completely.
6. Restart Chrome.
7. Log into Oxford Insight.
8. Hold the Shift key and click the browser’s Reload button to perform a hard reload.

Chrome Mobile App

1. Tap the main menu in the lower-right (three dots icon).
2. Tap “Delete browsing data.”
3. Select “Cached images and Files.”
4. Tap “Delete Browsing Data” and confirm.
5. Close all tabs.
6. Close the Chrome app.
7. Re-open the app.
8. Log into Oxford Insight.
9. Tap the reload button.

Safari Desktop

1. Click on the Safari menu and select Preferences.
2. Click the Advanced tab.
3. Select the “Show Develop menu in menu bar” checkbox.
4. Close the Preferences window.
5. Click the Develop menu and select Empty Cache.
6. Close all Safari tabs and windows, so that Safari closes completely.
7. Restart Safari.
8. Log into Oxford Insight.
9. Hold the Shift key and click the Reload button to perform a hard reload.

Safari Mobile App

1. Close all Safari tabs and windows.
2. Close the Safari app.
3. Go to Settings.
4. Go to Safari > Advanced > Website Data.
5. Tap “Remove All Website Data.”
6. Open Safari.
7. Log into Oxford Insight.
8. Tap the reload button.

Firefox Desktop

1. Click the main menu in the upper-right corner (the three lines icon).
2. Select “History.”
3. Select “Clear recent history…”
4. Check the “Temporary cached files and pages” checkbox.
5. Click “Clear.”
6. Close all Firefox tabs and windows, so that Firefox closes completely.
7. Restart Firefox.
8. Log into Oxford Insight.
9. Hold the Shift key and click the Reload button to perform a hard reload.

Edge Desktop

1. Click the main menu in the upper-right corner (the three dots icon).
2. Select “History.”
3. Click the Trashcan/Delete browsing data button.
4. Check the “Cached images and files” checkbox.
5. Click “Clear now.”
6. Close all Edge tabs and windows, so that Edge closes completely.
7. Restart Edge.
8. Log into Oxford Insight.
9. Hold the Shift key and click the Refresh button to perform a hard reload.