Support FAQs

Support FAQs

Oxford Insight General

About Oxford Insight

Getting Help

Some OUP content requires the use of third-party cookies and/or cross-site tracking in order to function. Your browser may be set to block these. Please review the instructions below and take the appropriate steps for your operating system and browser.

Apple Device Users: Be sure to review both the instructions for all browsers and the instructions for Apple device users.

All Operating Systems and Browsers

In your browser’s privacy and security settings, ensure that third-party cookies are enabled/allowed. Each browser has a slightly different interface for their settings. Please use the links below for instructions for your specific browser.

  • Chrome
  • Firefox
  • Safari
  • Edge
  • Apple Devices

    MacOS and iOS have a default privacy setting that may prevent some embedded resources in Oxford Insight courses (such as videos) from loading properly in your browser. To fix this problem, follow these steps:

    On MacOS:

    1. Open Safari if it is not already open.
    2. On the Safari menu, select Preferences.
    3. Select Privacy.
    4. Disable “Prevent Cross-Site Tracking.”
    5. Re-load the page that was having the problem.

    On iOS:

    1. Go to Settings.

    2. Select Safari.

    3. Scroll down to Privacy & Security.

    4. Disable “Prevent Cross-Site Tracking.”

    5. Re-load the page that was having the problem.

    Note: New iOS version updates may reset this setting to the On position, so you may need to turn it off again after an update.

    Please submit a support request on our Technical Support page.

    Click here for a video walkthrough on getting help with OI.

    Oxford Insight Instructor

    About Oxford Insight

    Setting Up Your Course

    Students will be able to access your unique Oxford Insight course by following simple steps. Pick the appropriate directions below depending on if your course is integrated with your learning management system (LMS).

    LMS INTEGRATED COURSES

    Step 1: Unique Course URL

    Share with your students the unique course URL by copying and pasting the link from the email that was sent to you by your OUP sales representative.

    Step 2: Registration

    The unique course URL will take them to the Oxford Insight website, where they will register using their institutional email address.

    Step 3: Complete Access

    They will follow the steps to complete access by clicking the "Redeem Code/Buy Now" button. There is a 14-day grace period during which students can use the course without paying or redeeming a code in order to accommodate add/drop periods. After the 14-day period, students will need to redeem an access code or purchase access.

    NON-INTEGRATED COURSES

    Step 1: Login to Learning Management System

    Your students will login to your Learning Management System (LMS) and navigate to your course. They will then click the course link and be redirected to the Oxford Insight platform.

    Step 2: Registration

    Once your students are redirected to the Oxford Insight website, they will register for an account using their institutional email address.

    Step 3: Complete Access

    They will follow the steps to complete access by clicking the "Redeem Code/Buy Now" button. There is a 14-day grace period during which students can use the course without paying or redeeming a code in order to accommodate add/drop periods. After the 14-day period, students will need to redeem an access code or purchase access.

    Managing Assignments

    Each Oxford Insight title includes a variety of assessment types. Some of these are similar across titles and disciplines (such as end-of-section self-assessments and end-of-chapter quizzes) and some are unique to the title you are using.

    For a list of all the types of assessments available in your Oxford Insight course, please go to the chapter titled "Instructor Overview" on your course home page, and see the page titled "Resources for [title]." This page lists each assessment type along with the main settings used (such as graded or not). All of the settings for any assessment can be customized by each instructor.

    Getting Help

    Some OUP content requires the use of third-party cookies and/or cross-site tracking in order to function. Your browser may be set to block these. Please review the instructions below and take the appropriate steps for your operating system and browser.

    Apple Device Users: Be sure to review both the instructions for all browsers and the instructions for Apple device users.

    All Operating Systems and Browsers

    In your browser’s privacy and security settings, ensure that third-party cookies are enabled/allowed. Each browser has a slightly different interface for their settings. Please use the links below for instructions for your specific browser.

  • Chrome
  • Firefox
  • Safari
  • Edge
  • Apple Devices

    MacOS and iOS have a default privacy setting that may prevent some embedded resources in Oxford Insight courses (such as videos) from loading properly in your browser. To fix this problem, follow these steps:

    On MacOS:

    1. Open Safari if it is not already open.
    2. On the Safari menu, select Preferences.
    3. Select Privacy.
    4. Disable “Prevent Cross-Site Tracking.”
    5. Re-load the page that was having the problem.

    On iOS:

    1. Go to Settings.

    2. Select Safari.

    3. Scroll down to Privacy & Security.

    4. Disable “Prevent Cross-Site Tracking.”

    5. Re-load the page that was having the problem.

    Note: New iOS version updates may reset this setting to the On position, so you may need to turn it off again after an update.

    Please submit a support request on our Technical Support page.

    Click here for a video walkthrough on getting help with OI.

    Oxford Insight Student Support

    Student FAQs

    To redeem an Oxford Insight access code, first enroll in the course by following the instructions provided by your instructor.

    Once enrolled in the course, you have a 14-day grace period during which you can access the course without redeeming an access code or purchasing access. You may redeem your access code at any time during this 14-day period. Once the 14-day period ends, you must redeem your access code or purchase access in order to continue to access the course.

    To redeem your access code, follow these steps:

    1. Log into the course.

    2. Go to the My Courses page via the link on the My Account menu, in the upper-right corner.

    3. On the My Courses page, you will see your course listed. Click the “Redeem Code/Buy Now” button for that course.

    4. On the subsequent page, enter your access code and click “Redeem.”

    5. You will now have access to the course for the duration of your access period.

    To purchase access to an Oxford Insight course, first enroll in the course by following the instructions provided by your instructor.

    Once enrolled in the course, you have a 14-day grace period during which you can access the course without purchasing access or redeeming an access code. You may purchase access at any time during this 14-day period. Once the 14-day period ends, you must purchase access or redeem an access code in order to continue to access the course.

    To purchase access, follow these steps:

    PLEASE NOTE: All purchases of Oxford University Press digital products are non-refundable. If you are not certain whether you will be staying in the course, take advantage of the 14-day grace period described above before purchasing.

    1. Log into the course.

    2. Go to the My Courses page via the link on the My Account menu, in the upper-right corner.

    3. On the My Courses page, you will see your course listed. Click the “Redeem Code/Buy Now” button for that course.

    4. On the subsequent page, click “Buy Now.”

    5. Fill in the required fields (contact and payment information) and click “Pay.”

    6. If your payment is approved, you will now have access to the course for the duration of your access period. You will receive a receipt for your payment via email.

    Getting Help

    Some OUP content requires the use of third-party cookies and/or cross-site tracking in order to function. Your browser may be set to block these. Please review the instructions below and take the appropriate steps for your operating system and browser.

    Apple Device Users: Be sure to review both the instructions for all browsers and the instructions for Apple device users.

    All Operating Systems and Browsers

    In your browser’s privacy and security settings, ensure that third-party cookies are enabled/allowed. Each browser has a slightly different interface for their settings. Please use the links below for instructions for your specific browser.

  • Chrome
  • Firefox
  • Safari
  • Edge
  • Apple Devices

    MacOS and iOS have a default privacy setting that may prevent some embedded resources in Oxford Insight courses (such as videos) from loading properly in your browser. To fix this problem, follow these steps:

    On MacOS:

    1. Open Safari if it is not already open.
    2. On the Safari menu, select Preferences.
    3. Select Privacy.
    4. Disable “Prevent Cross-Site Tracking.”
    5. Re-load the page that was having the problem.

    On iOS:

    1. Go to Settings.

    2. Select Safari.

    3. Scroll down to Privacy & Security.

    4. Disable “Prevent Cross-Site Tracking.”

    5. Re-load the page that was having the problem.

    Note: New iOS version updates may reset this setting to the On position, so you may need to turn it off again after an update.

    Please submit a support request on our Technical Support page.

    Click here for a video walkthrough on getting help with OI.