Support FAQs

Support FAQs

Oxford Insight General

IMPORTANT NOTES

A major new version of Oxford Insight was released on July 15, 2024. For the most up-to-date information on using the new version of Oxford Insight, please visit our Oxford Insight Updates Page.

The topics on this page will be updated and moved to the new site shortly.

Oxford Insight Update, July 2024 – Note Regarding Browser Cache

The Oxford Insight update released July 15, 2024, involved all areas of the Insight interface, and as such, it may require you to clear your browser’s cache in order to see all the new elements properly. Please follow the instructions below for your browser to clear your cache.

Please contact our support team if you encounter any problems.

Chrome Desktop

  1. Click the main menu in the upper-right corner (the three dots icon).
  2. Select “Clear browsing data.”
  3. Check the “Cached images and files” checkbox.
  4. Click “Clear data.”
  5. Close all Chrome tabs and windows, so that Chrome closes completely.
  6. Restart Chrome.
  7. Log into Oxford Insight.
  8. Hold the Shift key and click the browser’s Reload button to perform a hard reload.

Chrome Mobile App

  1. Tap the main menu in the lower-right (three dots icon).
  2. Tap “Delete browsing data.”
  3. Select “Cached images and Files.”
  4. Tap “Delete Browsing Data” and confirm.
  5. Close all tabs.
  6. Close the Chrome app.
  7. Re-open the app.
  8. Log into Oxford Insight.
  9. Tap the reload button.

Safari Desktop

  1. Click on the Safari menu and select Preferences.
  2. Click the Advanced tab.
  3. Select the “Show Develop menu in menu bar” checkbox.
  4. Close the Preferences window.
  5. Click the Develop menu and select Empty Cache.
  6. Close all Safari tabs and windows, so that Safari closes completely.
  7. Restart Safari.
  8. Log into Oxford Insight.
  9. Hold the Shift key and click the Reload button to perform a hard reload.

Safari Mobile App

  1. Close all Safari tabs and windows.
  2. Close the Safari app.
  3. Go to Settings.
  4. Go to Safari > Advanced > Website Data.
  5. Tap “Remove All Website Data.”
  6. Open Safari.
  7. Log into Oxford Insight.
  8. Tap the reload button.

Firefox Desktop

  1. Click the main menu in the upper-right corner (the three lines icon).
  2. Select “History.”
  3. Select “Clear recent history…”
  4. Check the “Temporary cached files and pages” checkbox.
  5. Click “Clear.”
  6. Close all Firefox tabs and windows, so that Firefox closes completely.
  7. Restart Firefox.
  8. Log into Oxford Insight.
  9. Hold the Shift key and click the Reload button to perform a hard reload.

Edge Desktop

  1. Click the main menu in the upper-right corner (the three dots icon).
  2. Select “History.”
  3. Click the Trashcan/Delete browsing data button.
  4. Check the “Cached images and files” checkbox.
  5. Click “Clear now.”
  6. Close all Edge tabs and windows, so that Edge closes completely.
  7. Restart Edge.
  8. Log into Oxford Insight.
  9. Hold the Shift key and click the Refresh button to perform a hard reload.

About Oxford Insight

Getting Help

MacOS and iOS have a default privacy setting that may prevent some embedded resources in Oxford Insight courses (such as videos) from loading properly in your browser. To fix this problem, follow these steps:

On MacOS:

  1. Open Safari if it is not already open.
  2. On the Safari menu, select Preferences.
  3. Select Privacy.
  4. Disable “Prevent Cross-Site Tracking.”
  5. Re-load the page that was having the problem.

On iOS:

  1. Go to Settings.
  2. Select Safari.
  3. Scroll down to Privacy & Security.
  4. Disable “Prevent Cross-Site Tracking.”
  5. Re-load the page that was having the problem.

Note: New iOS version updates may reset this setting to the On position, so you may need to turn it off again after an update.

Please submit a support request on our Technical Support page.

Oxford Insight Instructor

About Oxford Insight

Setting Up Your Course

Students will be able to access your unique Oxford Insight course by following simple steps. Pick the appropriate directions below depending on if your course is integrated with your learning management system (LMS).

LMS INTEGRATED COURSES

Step 1: Unique Course URL

Share with your students the unique course URL by copying and pasting the link from the email that was sent to you by your OUP sales representative.

Step 2: Registration

The unique course URL will take them to the Oxford Insight website, where they will register using their institutional email address.

Step 3: Complete Access

They will follow the steps to complete access by clicking the "Redeem Code/Buy Now" button. There is a 14-day grace period during which students can use the course without paying or redeeming a code in order to accommodate add/drop periods. After the 14-day period, students will need to redeem an access code or purchase access.

NON-INTEGRATED COURSES

Step 1: Login to Learning Management System

Your students will login to your Learning Management System (LMS) and navigate to your course. They will then click the course link and be redirected to the Oxford Insight platform.

Step 2: Registration

Once your students are redirected to the Oxford Insight website, they will register for an account using their institutional email address.

Step 3: Complete Access

They will follow the steps to complete access by clicking the "Redeem Code/Buy Now" button. There is a 14-day grace period during which students can use the course without paying or redeeming a code in order to accommodate add/drop periods. After the 14-day period, students will need to redeem an access code or purchase access.

Managing Assignments

Each Oxford Insight title includes a variety of assessment types. Some of these are similar across titles and disciplines (such as end-of-section self-assessments and end-of-chapter quizzes) and some are unique to the title you are using.

For a list of all the types of assessments available in your Oxford Insight course, please go to the chapter titled "Instructor Overview" on your course home page, and see the page titled "Resources for [title]." This page lists each assessment type along with the main settings used (such as graded or not). All of the settings for any assessment can be customized by each instructor.

Getting Help

MacOS and iOS have a default privacy setting that may prevent some embedded resources in Oxford Insight courses (such as videos) from loading properly in your browser. To fix this problem, follow these steps:

On MacOS:

  1. Open Safari if it is not already open.
  2. On the Safari menu, select Preferences.
  3. Select Privacy.
  4. Disable “Prevent Cross-Site Tracking.”
  5. Re-load the page that was having the problem.

On iOS:

  1. Go to Settings.

  2. Select Safari.

  3. Scroll down to Privacy & Security.

  4. Disable “Prevent Cross-Site Tracking.”

  5. Re-load the page that was having the problem.

Note: New iOS version updates may reset this setting to the On position, so you may need to turn it off again after an update.

Please submit a support request on our Technical Support page.

Oxford Insight Student Support

IMPORTANT NOTES

a major new version of Oxford Insight was released on July 15, 2024. For the most up-to-date information on using the new version of Oxford Insight, please visit our Oxford Insight Updates Page.

The topics on this page will be updated and moved to the new site shortly.

Oxford Insight Update, July 2024 – Note Regarding Browser Cache

The Oxford Insight update released July 15, 2024, involved all areas of the Insight interface, and as such, it may require you to clear your browser’s cache in order to see all the new elements properly. Please follow the instructions below for your browser to clear your cache.

Please contact our support team if you encounter any problems.

Chrome Desktop

  1. Click the main menu in the upper-right corner (the three dots icon).
  2. Select “Clear browsing data.”
  3. Check the “Cached images and files” checkbox.
  4. Click “Clear data.”
  5. Close all Chrome tabs and windows, so that Chrome closes completely.
  6. Restart Chrome.
  7. Log into Oxford Insight.
  8. Hold the Shift key and click the browser’s Reload button to perform a hard reload.

Chrome Mobile App

  1. Tap the main menu in the lower-right (three dots icon).
  2. Tap “Delete browsing data.”
  3. Select “Cached images and Files.”
  4. Tap “Delete Browsing Data” and confirm.
  5. Close all tabs.
  6. Close the Chrome app.
  7. Re-open the app.
  8. Log into Oxford Insight.
  9. Tap the reload button.

Safari Desktop

  1. Click on the Safari menu and select Preferences.
  2. Click the Advanced tab.
  3. Select the “Show Develop menu in menu bar” checkbox.
  4. Close the Preferences window.
  5. Click the Develop menu and select Empty Cache.
  6. Close all Safari tabs and windows, so that Safari closes completely.
  7. Restart Safari.
  8. Log into Oxford Insight.
  9. Hold the Shift key and click the Reload button to perform a hard reload.

Safari Mobile App

  1. Close all Safari tabs and windows.
  2. Close the Safari app.
  3. Go to Settings.
  4. Go to Safari > Advanced > Website Data.
  5. Tap “Remove All Website Data.”
  6. Open Safari.
  7. Log into Oxford Insight.
  8. Tap the reload button.

Firefox Desktop

  1. Click the main menu in the upper-right corner (the three lines icon).
  2. Select “History.”
  3. Select “Clear recent history…”
  4. Check the “Temporary cached files and pages” checkbox.
  5. Click “Clear.”
  6. Close all Firefox tabs and windows, so that Firefox closes completely.
  7. Restart Firefox.
  8. Log into Oxford Insight.
  9. Hold the Shift key and click the Reload button to perform a hard reload.

Edge Desktop

  1. Click the main menu in the upper-right corner (the three dots icon).
  2. Select “History.”
  3. Click the Trashcan/Delete browsing data button.
  4. Check the “Cached images and files” checkbox.
  5. Click “Clear now.”
  6. Close all Edge tabs and windows, so that Edge closes completely.
  7. Restart Edge.
  8. Log into Oxford Insight.
  9. Hold the Shift key and click the Refresh button to perform a hard reload.

Student FAQs

To redeem an Oxford Insight access code, first enroll in the course by following the instructions provided by your instructor.

Once enrolled in the course, you have a 14-day grace period during which you can access the course without redeeming an access code or purchasing access. You may redeem your access code at any time during this 14-day period. Once the 14-day period ends, you must redeem your access code or purchase access in order to continue to access the course.

To redeem your access code, follow these steps:

  1. Log into the course.

  2. Go to the My Courses page via the link on the My Account menu, in the upper-right corner.

  3. On the My Courses page, you will see your course listed. Click the “Redeem Code/Buy Now” button for that course.

  4. On the subsequent page, enter your access code and click “Redeem.”

  5. You will now have access to the course for the duration of your access period.

To purchase access to an Oxford Insight course, first enroll in the course by following the instructions provided by your instructor.

Once enrolled in the course, you have a 14-day grace period during which you can access the course without purchasing access or redeeming an access code. You may purchase access at any time during this 14-day period. Once the 14-day period ends, you must purchase access or redeem an access code in order to continue to access the course.

To purchase access, follow these steps:

PLEASE NOTE: All purchases of Oxford University Press digital products are non-refundable. If you are not certain whether you will be staying in the course, take advantage of the 14-day grace period described above before purchasing.

  1. Log into the course.

  2. Go to the My Courses page via the link on the My Account menu, in the upper-right corner.

  3. On the My Courses page, you will see your course listed. Click the “Redeem Code/Buy Now” button for that course.

  4. On the subsequent page, click “Buy Now.”

  5. Fill in the required fields (contact and payment information) and click “Pay.”

  6. If your payment is approved, you will now have access to the course for the duration of your access period. You will receive a receipt for your payment via email.

Getting Help

MacOS and iOS have a default privacy setting that may prevent some embedded resources in Oxford Insight courses (such as videos) from loading properly in your browser. To fix this problem, follow these steps:

On MacOS:

  1. Open Safari if it is not already open.
  2. On the Safari menu, select Preferences.
  3. Select Privacy.
  4. Disable “Prevent Cross-Site Tracking.”
  5. Re-load the page that was having the problem.

On iOS:

  1. Go to Settings.

  2. Select Safari.

  3. Scroll down to Privacy & Security.

  4. Disable “Prevent Cross-Site Tracking.”

  5. Re-load the page that was having the problem.

Note: New iOS version updates may reset this setting to the On position, so you may need to turn it off again after an update.

Please submit a support request on our Technical Support page.